Privacy Policy

SACAMO TECHNOLOGIES SAPI DE CV, EXPATSHIELDS.COM, INSURANCE AGENT, S.A. DE C.V., and BTS SERVICIO INTERNACIONAL, S.A. DE C.V., commercially known as expatshields.com with an address at Sócrates 128, Col. Polanco, C.P. 11550, Mexico City, CDMX, and the internet portal www.expatshields.com, are responsible for collecting your personal data, its use, and its protection. In this regard, we inform you of the following:

For what purposes will we use your personal data?

To identify the holder for the fulfillment of obligations contained in our service provision contract.
To act as an intermediary in the insurance contract of your interest.
To provide quotes and intermediary services for the products you have requested or contracted.
For the evaluation of your insurance application and risk selection, processing your claims payments, and for the administration, maintenance, and renewal of your insurance policy, as well as for the prevention of fraud and illegal operations.

To notify you about new services or products related to those already contracted.
To inform you of changes in those services; to conduct studies and programs necessary to determine consumption habits, and to conduct periodic evaluations of our products and services to improve their quality.
Marketing or advertising.
Commercial prospecting.

If you do not wish for your personal data to be used for these secondary purposes, please indicate so below, or send us an email at contact@expatshields.com

I do not consent to the use of my personal data for the following purposes:
To notify you about new services or products related to those already contracted or acquired.
To communicate changes to the same; to carry out studies and programs necessary to determine consumption habits.
To conduct periodic evaluations of our products and services to improve their quality.
Commercial Prospecting.

What personal data will we use for these purposes?

Identification data
Contact details
Physical characteristics

Financial and/or asset data.

With whom do we share your personal information, and for what purposes?

When the transfer of information is conducted with third parties to comply with the services or obligations agreed upon with the holder.
When required by law, or for the administration of justice.
When the holder expressly consents to it.

We inform you that your personal data is shared within the country with companies in the insurance sector, particularly with insurers, financial institutions, and service companies operating for the expatshields.com platform, for pre-contract insurance quotations based on your request.

How can you access, rectify, or cancel your personal data, or object to its use?

You have the right to know what personal data we have about you, how we use it, and the conditions of its use (Access). Likewise, it is your right to request the correction of your personal information if it is outdated, inaccurate, or incomplete (Rectification); to request its deletion from our records or databases if you consider it is not being properly used (Cancellation); as well as to oppose the use of your personal data for specific purposes (Objection). These rights are known as ARCO rights.

Mechanisms for exercising ARCO rights and revocation of consent

To exercise your ARCO rights in accordance with the law, you must direct your request to our Personal Data Protection Department at Sócrates 128, Col. Polanco, C.P. 11550, Mexico City, CDMX, or via email at contact@expatshields.com, which we ask you to confirm by phone to guarantee correct reception and response in accordance with the law. The procedure is as follows: Submit a written request to the aforementioned address or send the request via email, containing the following:

Name of the data holder and address, email, or another method to communicate the response to your request.

Documents proving your identity or official identification, or a document accrediting representation of the holder.

A clear and precise description of the information for which access, rectification, objection, or cancellation is requested, as applicable.

In rectification requests, attach documentation supporting your request.

Any other element or document that facilitates the location of personal data.

The responsible staff of the Personal Data Protection Department will respond within a maximum of 20 days, and if applicable under the law, the response will be implemented within 15 days following the date of notification.
When it comes to access requests, delivery may proceed through any physical or electronic means, upon verification of the identity of the requester or legal representative, as applicable, with original documents for comparison.
The delivery of the data will be free of charge, with the holder only being required to cover justified shipping expenses or the cost of reproducing copies or other formats.

Likewise, through the same mechanism or procedure, you may at any time revoke the consent you have given us for the processing of your personal data. Additionally, as the data subject, you can limit the use of your personal information as stated in this notice or object to its processing for secondary purposes.

However, it is important to note that we may not be able to fulfill your request or immediately cease processing your data in all cases, as we may be required to continue processing your personal data due to a legal obligation. Additionally, you should consider that for certain purposes, revoking your consent may mean that we can no longer provide you with the service you requested or that your relationship with us will come to an end.

In case you do not wish to receive promotional messages from us, you can send us your request via the following email address: contact@expatshields.com. If you would like to use the request form we provide to facilitate the exercise of ARCO rights, you can request it at the following email address: contact@expatshields.com.

Name of the person or personal data department: Data Protection Department led by Jose Escarcega Castañeda
Address: Sócrates 128, Col. Polanco, C.P. 11550, Mexico City, CDMX.
Email: contact@expatshields.com
Phone: 55 55578422

How can you limit the use or disclosure of your personal information?

In order for you to limit the use and disclosure of your personal information, we offer you the following means: via email: contact@expatshields.com

The use of tracking technologies on our website.

We inform you that on our website www.expatshields.com, we use cookies, web beacons, or other technologies through which it is possible to monitor your behavior as an internet user, as well as provide you with better service and experience while browsing our site.

A cookie is a data file that is stored on the hard drive of a user's computer or electronic communications device when browsing a specific website, which allows exchanging state information between that site and the user's browser. The state information can reveal session identification means, authentication, or user preferences, as well as any data stored by the browser regarding the website. The next time you enter our portal, we may use the information stored in the cookie to facilitate your use of our website. Most cookies expire after a certain period of time, or you can delete them whenever you wish by following the instructions of your internet browser. Additionally, you can set your browser to notify you when you receive a cookie, allowing you to accept or reject it by following the instructions of your internet browser.

Management as an intermediary in the contracting of the insurance that interests you.
Identification of the holder.
Providing you with quotes and services as an intermediary.

Identification data, username.
User's preferred language.
Region where the user is located.
User's browser type.
User's operating system type.
Date and time of the start and end of a user's session.
Web pages visited by a user.
Searches made by a user.
Advertisements viewed by a user.
Shopping lists and consumption habits on shopping pages.
Contact information.
Asset and financial data.
Current or past physical health status.

How can you learn about changes to this privacy notice?

This privacy notice may undergo modifications, changes, or updates derived from new legal requirements; our own needs for the products or services we offer; our privacy practices; changes in our business model, or other reasons. We are committed to keeping you informed about changes to this privacy notice through the website:www.expatshields.com/privacy-policy

The procedure through which notifications regarding changes or updates to this privacy notice will be carried out is as follows: website: www.expatshields.com/privacy-notice

Your consent for the processing of your personal data

If this privacy notice is not provided to you directly or personally, you have a period of 5 business days to oppose the processing and transfer of your data for the indicated secondary purposes, using the same means mentioned earlier in this notice.

It will be understood that the holder tacitly consents to the processing of their personal information under the terms indicated in this Privacy Notice if they do not express their opposition to it in the previously indicated terms. For more information, you can send an email to: contact@expatshields.com